Reverse Logistics Coordinator - Telecom
Location: Coppell
Posted on: October 26, 2024
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Job Description:
Responsible for the compliance of reverse logistics operational
processes. Coordinate reverse logistics flow of hardware which
includes receipt of in-bound import and domestic receipts and
subsequent distribution to customers, and OEM vendors. Interface
with RMA order management function, 3PL, and market h/w screener
engineers, for flawless supply execution. Support improvement
projects in the reverse logistics function, driving continuous
improvement.
Essential Duties And Responsibilities: Other duties may be
assigned. In this position, either directly or through others, the
incumbent will:
? Responsible for oversight of 3PL ensuring the accurate and timely
overall reverse logistics delivery, receipt, other logistics
processing of Client networking equipment, internal labs and
on-going customer requirements.
? Creation of inbound delivery orders in SAP to allow 3PL to
process receipts.
? Serve as SME for WNS reverse logistics operations.
? Manage hardware RMA support in accordance with specific customer
service contracts, including packaging and labeling
requirements.
? Root cause analysis and problem resolution for reverse logistics
operations.
? Participate in inventory cycle counting and reconciliation
processes.
? Build, maintain, nurture excellent customer relationships.
? Execute disposition of aging, obsolete, defective, and
rework.
? Produce various periodic and ad hoc reports including aging
pending inbound log.
? Maintain and support reverse logistics data in SAP, QNET, SERT,
tools.
? Direct RMA product flow and disposition through local warehouse
operations to ensure aging KPI?s are achieved.
Background/Experience to qualify for this position, the following
minimal background and skill levels are required:
? 2-5 years? experience using an ERP system (SAP preferred) for all
supply chain management functions.
? 2-5 years hands-on experience in a warehouse and/or logistics
operation.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Grapevine , Reverse Logistics Coordinator - Telecom, Administration, Clerical , Coppell, Texas
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