Manager III, Field Service Engineer - (M3)
Company: APPLIED MATERIALS
Location: Richardson
Posted on: October 11, 2024
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Job Description:
Key Responsibilities
Develops and maintains customer relationship with all relevant
individuals in his/her district at all times, at all levels.
Performs regular customer visits.
Manages, coaches and directs all customer engineers in his/her
district. Responsible for salary planning, career planning,
corrective actions where necessary, establishes objectives and
performance appraisals. Gives formal updates to all employees.
Business, new hires, new products. Can invite any guest
speaker.
Initiates reports necessary for the business. Be the prime
interface with the Product Divisions: tech support, training,
spares, reliability.
Monitors the CSD Award Program with quarterly results (election,
announcements). Monitors the "mentor" program so that all new
engineers have a defined mentor.
Executes escalation procedure.
Responsible for account planning with District Sales Engineer.
Provides support plan for system sales to CSD Management, Sales,
Field Engineering. Responsible for financial forecast for his/her
district. Responsible for cost efficiency with the district.
Measured by the financial result.
Responsible for system installation; planning, reporting and
execution, pre-facility meeting, start-up meeting, process support
identification.
Manages RMA procedure. Measurement of the engineers on their
effectiveness. Manages accuracy, understanding and update of
Customer Engineer hours tracking. Personal cross check and
signature, measures customer engineers, takes corrective action
with customer engineers.
Functional Knowledge
Works on issues where analysis of situation or data requires review
of relevant factors
Business Expertise
Receives assignments in the form of objectives with goals and the
process by which to meet goals. Recommends changes to unit or
sub-unit policies. Management reviews work to measure meeting of
objectives
Leadership
Provides direction to employees according to established policies
and management guidance. Administers company policies that directly
affect subordinate employees
Problem Solving
Exercises judgment within defined procedures and policies to
determine appropriate action.
Impact
Erroneous decisions or failure to achieve results will cause delays
in schedules.
Interpersonal Skills
Interaction normally requires the ability to gain cooperation of
others, conducting presentations of technical information
concerning specific projects or schedules.
Position requires understanding of Applied Materials global
Standards of Business Conduct and compliance with these standards
at all times. This includes demonstrating the highest level of
ethical conduct reflecting Applied Materials' core values.
Qualifications
Education: Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience: 4 - 7 Years
Work Experience:
Additional Information
Shift: 10-Day 8-Hr (United States of America)
Travel: Yes, 10% of the Time
Relocation Eligible: Yes
Referral Payment Plan: Employee Referral (Standard)
U.S. Salary Range:
$92,000.00 - $126,500.00
The salary offered to a selected candidate will be based on
multiple factors including location, hire grade, job-related
knowledge, skills, experience, and with consideration of internal
equity of our current team members. In addition to a comprehensive
benefits package, candidates may be eligible for other forms of
compensation such as participation in a bonus and a stock award
program, as applicable.
For all sales roles, the
posted salary range is the Target Total Cash (TTC) range for the
role, which is the sum of base salary and target bonus amount at
100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to
diversity in the workplace. All qualified applicants will receive
consideration for employment without regard to race, color,
national origin, citizenship, ancestry, religion, creed, sex,
sexual orientation, gender identity, age, disability, veteran or
military status, or any other basis prohibited by law.
Keywords: APPLIED MATERIALS, Grapevine , Manager III, Field Service Engineer - (M3), Engineering , Richardson, Texas
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