Contact Center Team Manager
Company: Disability Solutions
Location: Fort Worth
Posted on: October 18, 2024
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Job Description:
Job Description:ABOUT US:At Bank of America, we are guided by a
common purpose to help make financial lives better through the
power of every connection. Responsible Growth is how we run our
company and how we deliver for our clients, teammates, communities
and shareholders every day.One of the keys to driving Responsible
Growth is being a great place to work for our teammates around the
world. We're devoted to being a diverse and inclusive workplace for
everyone. We hire individuals with a broad range of backgrounds and
experiences and invest heavily in our teammates and their families
by offering competitive benefits to support their physical,
emotional, and financial well-being.Bank of America believes both
in the importance of working together and offering flexibility to
our employees. We use a multi-faceted approach for flexibility,
depending on the various roles in our organization.Working at Bank
of America will give you a great career with opportunities to
learn, grow and make an impact, along with the power to make a
difference. Join us!JOB SUMMARY:This job is responsible for
executing Line of Business strategy and leading a team of customer
service associates. Key responsibilities include managing projects
to drive efficiency, cost reductions, and improvements to customer
service impacts throughout the business. Job expectations include
acting as the subject matter expert, handling multiple simultaneous
complex activities, and defining opportunities to meet associate
and customer satisfaction goals within the
team.RESPONSIBILITIES:--- Promotes employee development and
executes long and short-term strategic and career planning---
Creates world class client experience by prioritizing customer
needs, problem-solving and assessing information from various
sources to effectively make sound decisions--- Engages in ongoing
personal education to maintain a current working knowledge of the
business--- Conveys information verbally and in written form,
enabling the audience to understand and retain the message---
Demonstrates self-confidence, courage, sense of calm, control, and
optimism that inspires others to follow in difficult or
unpredictable situations--- Manages business results through
formalized management routines and coachingREQUIRED
QUALIFICATIONS:--- Minimum of 1 year of call center management
experience.DESIRED QUALIFICATIONS:--- Minimum education level of
Associate's Degree or higher.Skills:
Keywords: Disability Solutions, Grapevine , Contact Center Team Manager, Executive , Fort Worth, Texas
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