Sr. Product Manager, Technical (Workday Experience)
Company: T-Mobile
Location: Frisco
Posted on: October 2, 2024
Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!Job Overview
Are you ready to join the Un-carrier movement?
Join our team as a Product Manager in a role that blends
creativity, strategy, and technology. Your mission? To make real
impact on our customers' lives by guiding the development of
Workday modules and products at T-Mobile. You'll be the innovator
behind the enhancement of Workday platforms and services, shaping
them from initial concept to final launch to ensure employee
experience flows smoothly.
Your role is more than just a job; it's about understanding our
customers' needs, exploring what's technically possible, aligning
with our business goals, and getting the resources needed to bring
your ideas to life. You'll lead complementary teams, bringing
together different perspectives to create the ecosystem of products
that affect every stage of the employee lifecycle.
You'll coordinate with developers, marketers, and other key players
to ensure our products not only meet but exceed our customers'
expectations.
If you're someone who's passionate about making a difference,
possesses a mix of technical know-how, critical thinking, and
leadership skills, and loves the challenge of turning ideas into
reality, this role is for you. Join us in shaping the future of
technology at T-Mobile and making a positive difference in the
lives of our customers.
We are a team that encourages innovation and advocate an agile and
open approach, truly working and playing in the Un-carrier way!Job
Responsibilities:Vision, Strategy, and Analysis
- Owns Workday product enhancements and modifications end to end
for products or features with moderate level of complexity and
scope. This includes creating, managing, maintaining, and
communicating product vision and strategy including technical
vision and capabilities.
- Drives end user product research.
- Partners with business and internal/external partners to
understand current customer experience, identifies areas of
opportunity to build and enhance Workday platforms and
modules.
- Conducts analysis of quantitative and qualitative data to
identify product innovation opportunities or root cause of issues,
and assess opportunity size and impact. May work with data
scientists to answer complex questions or identify meaningful
insights from data.
- Demonstrates rapid hypothesis driven testing methodologies and
experiments (i.e. paper prototype, A/B testing, etc.) to inform
direction, prioritize investment.
- Conducts cost-benefit / value / NPV analysis, to support
decision making.
- Develops and maintains current understanding of tech trends.
Assesses how trends impact the roadmap or create opportunity for
innovation of the product.
- Communicates, influences, and sells ideas at Director level and
below. This includes regularly delivering product
presentations.
- Conducts specific ad hoc analysis and provides insights to
management on request.
- Recommends product feature set or technical improvements to
improve customer experience.Customer Evangelist
- Uses customer insights for product vision, strategy, roadmap,
priorities.
- Dedicates time to customers actively meeting with them to build
deeper appreciation and understand their needs and priorities.
- Create, lead, foster an active VOC feed for themselves and
team.
- Actively looks for opportunities to delight or meet customer's
unmet needs.
- Evangelizes and advocates for the customer both internally (IC
through C level) and externally, perpetuating the customer-first
mentality.
- Creates an environment and culture where the team is immersed
in customer-first mentality.
- Tests ideas with real customers to ensure that the product
delivers the desired benefit.Product Execution & Technical Delivery
- Translates product/platform strategy by writing detailed
features and user stories consumable for Dev teams for moderately
sophisticated products. This work may include creation of
prototypes.
- Collaborates with PM and Dev leaders to design, architect and
assemble effective Agile delivery teams in the Agile Release Train
and Agile Teams.
- Runs or contributes significantly to key Agile ceremonies:
Program Increment (PI) Planning / Big Room Planning; System Demo;
Inspect and Adapt (I&A), etc.
- Owns and leads product backlog and priorities with our business
and technology partners. Backlog at this level typically serves 1 -
4 Agile / Scrum / Sprint teams.
- Scopes and prioritizes activities based on business and
customer impact.
- Collaborates with Architecture and Dev teams to ensure
technical debt and long term technical investment is factored into
roadmap.
- Ensures existing production defects are factored into regular
backlog prioritization for resolution based on priority.
- Collaborates with partners and Dev / Execution teams to create
and communicate anticipated release schedule.
- Runs and maintains efficient flow of just-in-time feature and
story elaboration activities across all Agile Teams throughout
execution, typically maintaining 2 iterations (Sprints) worth user
stories 'ready' for Dev in Team Backlogs.
- In scaled teams, holds regular meetings and coordination
activities with other PM's and Product Owners (if applicable) to
ensure parallel work is in sync and dependencies are known.
- Generates and maintains dashboards and reports that track
product health and success metrics, technical KPI's.
- Conduct Product Quarterly Business Reviews (QBR's) and Steering
meetings.
- Runs beta and pilot programs with early-stage products and
samples.
- Collaborates with advertising and public relations to promote
product.
- Supports sales, marketing, and other stakeholder teams with
product or technical knowledge and additional documentation.
- Assists with the overall execution relating to all aspects of
the software development process, from defining the strategy and
architecture through deployment and support.
- Communicates technical challenges to partners and makes
educated trade-off decisions based on those challenges.
- Accountable for product quality and performance in production
environment, as well as product team response in event of critical
or high impacting defect, including communications to partners at
all levels.
- Identify execution, operational, organizational issues that
impede product success. Drive improvement plan to change or resolve
issues (within sphere of influence).
- Support and enable core agile practices and tenants: efficient
just-in-time flow; lean practices; elimination of waste; DevOps
CICD.Relationship & People, Professional Development
- Collaborates and champions positive working relationships with
many technical and non-technical teams, including sales, commercial
accounting, marketing, legal, go-to-market, finance, Dev,
Architecture, Engineering. Works with outside partners and other
third parties.
- Develops positive relationships with Customer groups or
Customer Representatives.
- Maintains professional knowledge by attending educational
workshops; reviews professional publications; establishes personal
networks; participates in professional societies.
- Develops adoption tools and training material.Education:
- Bachelor's Degree Computer Science, Engineering, IT or
equivalent experience. (Required)Work Experience:
- 5+ years of experience in product management with focus on
Workday. [Required]
- 7+ years of relevant Product Management experience in an agile
software product development environment. Advanced level
understanding of customer experience. (Required)Knowledge, Skills
and Abilities:
- Deep understanding of the Workday platform, its modules, how
organizations use it and standard processes for implementation.
(Required)
- Deep understanding product features in Workday HCM, Talent,
Recruiting, Security, Reporting and Prism analytics.
(Required)
- Workday integration knowledge and experience with integration
patterns(EIB, Studio), API's, and protocols such as REST, EDI,
SOAP, etc. (Required)
- Understanding of Workday configuration, solution engineering,
or technical architecture in large scale company/ application /
product environment
- Understanding of software development processes, cloud-based
technologies, and integrations. Ability to work closely with
engineering teams.
- Understanding of HR business processes and skilled in aligning
product strategy with business goals. (Required)
- Skilled with developing cross-functional teams, including
engineers, designers, support, and teams.
- Strong analytical and problem-solving skills, and able to use
data for decision-making and prioritizing features.
- Focused on customers and able to understand needs and translate
them into product requirements.
- Ability to thrive in a fast-paced, dynamic environment and
adapt to changing priorities and requirements.
- Willingness to continuously learn and stay updated with the
latest trends and technologies in the HR software industry.
- Agile Methodologies Proven success in directing matrixed
resources and delivering software, with Agile Scrum methodologies
and other commonly used tools, across multiple teams.
(Required)
- Technical Writing Strong requirements elicitation, and proven
writing skills including the ability to write concisely and clearly
for different audiences. (Required)
- Agile Project Management Experience with Agile backlog/project
management tools. (Required)
- Collaboration Experience with successive elaboration and
ability to develop Initiatives, Features and User Stories that the
DevOps teams can ingest. (Required)
- Product Management Experience in delivering large and complex
business/technology initiatives as Product Manager or lead
technology role. (Required)
- Proven ability to connect with Leadership optimally and
efficiently, while employing a high degree of collaboration and
influence. Excellent written and verbal communication skills with
ability to present complex technical information in a clear and
concise manner to a variety of audiences including executives and
non-technical leaders. (Required)
- Technology Deep understanding of platform technologies and
components such as security, performance, optimization, API
integration. Advanced knowledge of full technology stack on which
your assigned product runs. (Required)
- Business Analysis Strong analytical skills with demonstrated
ability to identify/analyze/synthesize product use data and use the
data to drive decisions. (Required)
- DevOps Extensive knowledge of DevOps (CI / CT / CD) and
application of CI/CT/CD in Agile environment.
(Required)Certifications:
- Workday Pro certification - HCM Core (Preferred)
- Workday Pro certification - Performance and Talent
(Preferred)
- Workday Pro certification - Recruiting (Preferred)
- Workday Pro certification - Reporting (Preferred)
- Workday Pro certification - Security (Preferred)
- Scrum Product Owner Certification (CSPO) or SAFe - 6.0 Product
Owner/Product Manager Certification (Preferred)* At least 18 years
of age
* Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $124,700 - $224,900Corporate Bonus Target: 20%The
pay range above is the general base pay range for a successful
candidate in the role. The successful candidate's actual pay will
be based on various factors, such as work location, qualifications,
and experience, so the actual starting pay will vary within this
range.At T-Mobile, employees in regular, non-temporary roles are
eligible for an annual bonus or periodic sales incentive or bonus,
based on their role. Most Corporate employees are eligible for a
year-end bonus based on company and/or individual performance and
which is set at a percentage of the employee's eligible earnings in
the prior year. Certain positions in Customer Care are eligible for
monthly bonuses based on individual and/or team performance. To
find the pay range for this role based on hiring location,
https://paylookup.t-mobile.com/paylookup?reqID=REQ271104¶dox=1At
T-Mobile, our benefits exemplify the spirit of One Team, Together!
A big part of how we care for one another is working to ensure our
benefits evolve to meet the needs of our team members. Full and
part-time employees have access to the same benefits when eligible.
We cover all of the bases, offering medical, dental and vision
insurance, a flexible spending account, 401(k), employee stock
grants, employee stock purchase plan, paid time off and up to 12
paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out .Never stop growing!As
part of the T-Mobile team, you know the Un-carrier doesn't have a
corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Grapevine , Sr. Product Manager, Technical (Workday Experience), IT / Software / Systems , Frisco, Texas
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