Help Desk Representative

Location: Dallas
Posted on: November 4, 2024

Job Description:

Dallas' premiere leading global software provider has an immediate need for technical support customer service representatives!

Do you consider yourself cutting edge, customer service focused & task oriented? How does an environment where your ideas are heard and implemented, a culture where the employee is put first?

The main duties of this position include providing technical support to end users by researching and answering questions. Troubleshooting problems while guiding users through step-by-step solutions. i.e. resolving user name and password problems, basic software applications, navigating menus and troubleshooting via email, phone, remote support. Offer alternative solutions where appropriate with the objective of retaining customers.

Experience/Skills Required:

Two+ years call center experience

Two+ years technical support/help desk experience

Adaptable - ability to quickly learn new technologies as required

Ability to work in a fast paced environment.

Setting up interviews ASAP! Please apply with updated resume and availability time to meet. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Grapevine , Help Desk Representative, IT / Software / Systems , Dallas, Texas