Room Service Delivery Attendant

Company: Disability Solutions
Location: Arlington
Posted on: October 26, 2024

Job Description:

Live! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District.Job SpecificRoom Service:

• Prepares silver, room service trays, coffee etc. at start of and throughout shift, as required
• Presets trays and carts as required throughout shift. Prepares each tray for specific order requirements
• Checks all Room Service Orders for accuracy and completeness prior to departing kitchen
• Delivers Room Service Orders to guestroom in a timely manner
• Sets up and serves order in guest room, according to guest preference and Loews Hotels Standards, in a polite professional manner
• Obtains proper charge authorization or payment for orders delivered
• Completes all necessary paperwork accurately and legibly
• Picks up soiled Room Service trays and carts from guestrooms and corridors as needed
• Cleans and maintains Room Service area and equipment
• Delivers amenities to guestroomsRefreshment Pantry:
  • Inventories guest room Refreshment Pantries to determine consumption by guest
  • Prepares Refreshment Pantry charge ticket and forwards to appropriate cashier for billing to guest account
  • Replenishes Refreshment Pantry items consumed
  • Inspect Refreshment Pantry contents and maintains freshness of product
  • Cleans and maintains refreshment pantry appearance to established standards
  • Removes consumed amenity items and/or Room Service trays from guest rooms
  • Completes DND/No Service, inventory and in-house guest list paperwork and reports
  • Communicates discrepancies regarding Refreshment Pantry usage to Captain
  • Restocks and rotates Refreshment Pantry attendant cart suppliesGuest Valet:
    • Retrieves orders for processing of guest valet from guest rooms according to hotel policy
    • Verifies accuracy and completeness of information on valet ticket received from guest
    • Completes necessary log entries to record receipt of guest valet order
    • Sorts, separates and tags guest valet articles for processing by laundry/dry cleaner
    • Organizes cleaned and processed guest valet orders for return to guest
    • Inspects and verifies completeness of valet order being returned to guest
    • Returns completed valet orders to guest room according to established hotel procedure
    • Completes required log entry to document return of guest valet order to room
    • Files valet reports appropriately for documentation and review as necessaryGeneral:
      • Completes required set up / preparation, at beginning of shift
      • Inspects all equipment prior to and at end of shift, reports any needed repairs to supervisor
      • Inventories supplies at beginning of shift, obtains supplies necessary to support forecasted level of business
      • Performs delivery, placement and any required set up of amenities and/or equipment requested by guest
      • Completes assigned closing duties at end of shift
      • Other duties as assignedGeneral
        • Promotes and applies teamwork skills at all times
        • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
        • Is polite, friendly, and helpful to guests, management and fellow employees
        • Executes emergency procedures in accordance with hotel standards
        • Complies with required safety regulations and procedures
        • Attends appropriate hotel meetings and training sessions
        • Maintains cleanliness and excellent condition of equipment and work area
        • Complies with hotel standards, policies and rules
        • Recycles whenever possible
        • Remains current with hotel information and changes
        • Complies with hotel uniform and grooming standardsQualifications
          • High School diploma or equivalent
          • One plus years experience as Food Service /Room Service Attendant in quality food service/hotel operation
          • Thorough knowledge of quality food service techniques and standards
          • Exceptional guest service attitude and abilities
          • Ability to lift and carry food service trays weighting 35+ pounds
          • Ability to work flexible schedule to include weekends and holidays

Keywords: Disability Solutions, Grapevine , Room Service Delivery Attendant, Other , Arlington, Texas