Bilingual Account Resolution Representatives

Company: YSTA SERVICES INC
Location: Fort Worth
Posted on: October 30, 2024

Job Description:

Step into a Rewarding Career with Payless Power!

Now Hiring: Experienced Bilingual (English/Spanish) Account Resolution Representatives

Are you skilled in account resolution within the utilities sector and thrive in a call center environment? If you're fluent in English and Spanish and ready to elevate your career with a growing company, Payless Power wants to meet you! We're expanding and seeking Account Resolution Representatives to help resolve customer accounts efficiently and with outstanding service.

Start Date: Monday, December 9

Shift: 9 AM - 5 PM, Monday - Friday

Pay: $18/hour

Location: This role is in-office, not remote.

Apply Today:

https://go.cultureindex.com/s/uvLA5ofqBX

Note: Only applicants who complete the survey and attach their resume will be considered, if link does not work please copy and paste.

In This Role, You Will:

• - - - -
• Be the primary contact for customer inquiries via phone, email, and live chat. - - - -
• Resolve issues swiftly using strong problem-solving skills. - - - -
• Stay informed on company policies to proactively enhance service quality. - - - -
• Maintain a positive and solution-focused attitude in all interactions. - - - -
• Document customer interactions thoroughly and collaborate with your team to drive continuous improvement.Ideal Candidates Will Have:
  
  
  • - - - -
  • Minimum of 1-year experience in customer account resolution; call center experience is a plus. - - - -
  • Microsoft Office proficiency and strong multi-tasking abilities. - - - -
  • Bilingual skills in English and Spanish with exceptional communication abilities. - - - -
  • Attention to detail for accurate record-keeping and quick problem resolution. - - - -
  • Teamwork skills to foster collaboration and enhance service quality.Benefits We Offer:
    
    
    • - - - -
    • Medical, Dental, Vision Insurance - - - -
    • 401(k) with company match - - - -
    • Paid Time Off and Holidays - - - -
    • Professional development opportunitiesPayless Power is an Equal Opportunity Employer
      
      Due to the high volume of applications, only candidates who complete the survey and attach their resume will be considered.
      
      
      
      
      PIa476155f6061-37248-35705007

Keywords: YSTA SERVICES INC, Grapevine , Bilingual Account Resolution Representatives, Other , Fort Worth, Texas