Supervisor, Security (Overnight)

Company: Disability Solutions
Location: Arlington
Posted on: November 1, 2024

Job Description:

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.Job Specific

• Supervises activities of all Security Office, Employee Entrance and Patrol Officer operations as outlined in the Standards of Performance Manual for Security Officers
• Performs Security Department training related activities
• Thoroughly understands all Hotel Emergency Response Procedures and assists in the coordination of all emergency response activities
• Oversees access control activities at all facility employee entrances, ensures that only authorized individuals enter
• Ensures maintenance of visitor sign-in/out logs and issuance of temporary passes to visitors/vendors
• Oversees inspection of all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materials
• Oversees verification that all materials leaving facilities are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorized
• Maintains signature lists of Management personnel authorized to sign package removal passes
• Supervises/Patrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolution
• Prepares necessary maintenance requests for safety related maintenance requirements
• Supervises/Monitors CCTV cameras, radio communications, and Fire Control Computers
• Documents all security related issues and assistance provided in appropriate Security reports
• Oversees lost and found activities in accordance with hotel policies
• Enforces hotel rules/regulations in accordance with Employee Manual and hotel policy
• Monitors and ensures compliance to hotel key control policies by all employees
• Interacts with guests in a courteous and professional manner
• Responds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidence
• Investigates breeches in security and guest and employee accidents
• Questions witness' to incidents, examines incident scenes, gathers evidence/ data to assist in determination of cause and identification of areas where corrective actions are indicated
• Performs lock interrogation operations whenever necessary as part of departmental incident investigation
• Assists in periodic locker/wardrobe bag inspections
• Assists Director in performance of periodic safety and security inspections
• Works closely with LHUSE Risk Manager to identify areas of potential loss/liability
• Assists Director and Risk Manager in development of loss prevention procedures/policies
• Completes all daily reports in accordance with the Safety Security Manual
• May operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicycles
• May assist in the distribution of employee paychecks
• May assist in obtaining materials from Storeroom areas during non-operating hours
• Ensures that all after hour storeroom entries are documented, and that the reason for entry is indicated and that proper requisitions are obtained for all items removed
• Assists other hotel employees in applying Bloodborne Pathogen Exposure Control policies
• Answers department phone lines in prompt and courteous manner in accordance with all Loews Hotels standards
• Other duties as assignedGeneral
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standardsQualifications
    • Associates Degree or equivalent
    • Excellent observation, communication, guest service and report writing skills
    • Minimum three + years previous Security supervisory experience in large convention hotel
    • Possess, Class "D" Security license and CPR and First Aid certification, or ability to obtain
    • Ability to speak, read and write English fluently
    • Able to work a flexible schedule, including weekends and holidays

Keywords: Disability Solutions, Grapevine , Supervisor, Security (Overnight), Other , Arlington, Texas