Epicor Operations Consultant
Company: ComTec Solutions
Location: Richardson
Posted on: November 1, 2024
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Job Description:
Description: At ComTec we conduct our day-to-day business around
4 Simple Core Values:
JOB SUMMARY:As a member of the Enterprise Systems Group, you will
deliver multiple software implementations via consulting activities
from kickoff to Go-Live, on time, on budget and to the agreed
scope, as well as provide ongoing client support.
REPORTS TO: Manager, Enterprise Systems GroupDIRECT REPORTS:
None
ESSENTIAL FUNCTIONS: - Be the trusted advisor to clients on system
configuration and implementation, using Epicor's signature
methodology for problem identification, implementation,
documentation, testing and training - Communicate with customer to
determine needs, and contribute solution design as well as overall
business strategy - Interpret requirements data and identify any
gaps between current state of purchased modules and desired
functionality in future state - Manage project issues and
coordinate activities and schedules with both clients and internal
team members in order to resolve in an effective and timely manner
- Assist with generating quote specifications and proposal
generation - Ability to adhere to project timelines and meet
Service Level Agreement goals - Provide support for clients in a
help desk capacity and assist in troubleshooting application
questions - Provide on-site training and consulting for clients if
necessary
ADDITIONAL RESPONSIBILITIES: - Maintain daily timesheet and expense
report entries and submit them accurately and timely - Other duties
as required
Requirements:TECHNICAL SKILLS: - High level (Intermediate) of
proficiency in MS Office and SharePoint - Experience (Intermediate)
with ERP Solutions such as Infor Visual, Syteline, Epicor, Great
Plains etc
SOFT SKILLS & ABILITIES: - Strong written and verbal communication
skills - Pleasant and professional demeanor in all client and
internal communications - Ability to multi task - Intellectually
resourceful with sound judgment and effective decision-making
abilities - Independent worker and able to work effectively on
daily tasks without direct supervision - Strong organization skills
and ability to operate efficiently throughout daily tasks - In
general owns issues through resolution although understands when to
escalate a problem to another team member and whom to escalate to;
accepts escalated issues; and mentors when appropriate -
Demonstrates empathy with users and professionalism at all times -
Work well with clients at all levels - Operates with client
satisfaction in mind - Energy, enthusiasm and results-oriented -
Strong troubleshooting and analytical skills
EDUCATION, EXPERIENCE, & KNOWLEDGE: - Bachelor level degree -
Minimum 5 years' experience in a manufacturing environment with
solid exposure to an ERP software. - Understanding of Manufacturing
Operations - Proven success in ERP software project implementation
and deployment across multi-business verticals
WORK ENVIRONMENT/PHYSICAL DEMANDS: - Use of computer and office
equipment - Ability to remain calm in stressful situations -
Performs all administrative functions expected at this level
ADDITIONAL REQUIREMENTS: - Ability to schedule for evening or
weekend work occasionally - Valid driver's license in your state of
residence and reliable personal vehicle
Benefits:
PI579d4afab2c9-37248-30293705
Keywords: ComTec Solutions, Grapevine , Epicor Operations Consultant, Professions , Richardson, Texas
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